For those of you that haven’t yet experienced this, I have something to share… I hang up on people all the time. Just this week I’ve hung up on my mom, my co-worker, the pizza guy (directly between pepperoni and extra cheese), my hairdresser and the pediatricians office 3 times.
But before you judge, let me explain. It’s not that I have a raging temper (which I don’t), it’s because I’ve been living with a chronic case of terrible-signal-itis.
(Yes I’m aware of the irony that I live on Signal Drive)
Can you hear me now?!? What the $%#^!*@*&!!!!!
Out of respect for the cell phone company, I won’t tell you that their name rhymes with Schmerizon, but I will tell you that it’s been one of the most frustrating experiences ever. I’ve tried troubleshooting til the cows come home but I haven’t made any progress.
So I’ve done the only other option I could think of…I kicked my Samsung to another Galaxy and I opted for an iPhone. And so far, so good! I haven’t hung up on anyone. (Hallelujah!!)
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But it hasn’t been all bad because in the process of switching to a new phone I started thinking… In many ways moms are like smart phones. We have to operate multiple apps at once, we have moments in life when we’re dropped or beat up and we have to get right back up and keep moving, we all run until our batteries absolutely die, and we all have default settings.
Our default settings are our automated responses to everything in life. These are important because these can greatly affect our biggest customers – for me it’s Makenzie, Denny, my family and everyone else in my life – so I started asking myself some questions.
As an iMom:
- Do I “drop” connections with people when I get busy?
- Am I often saying No to things because it’s an easy response?
- Am I quick to give a user error aka say why it won’t work versus taking time to figure out why it will work?
- Do I freeze up and act cranky when I’m trying to operate too many apps at once?
- Am I often too busy to try a new app during an expected situation in life?
I bet that times we’ve all said Yes to some of these. But negative defaults can impact our customer satisfaction level aka our kid’s childhood.
So what kind of experience do you want your users to have? I say that I want Makenzie to embrace the world with an open attitude and welcome change. I say that I want Makenzie to be adaptable and optimistic in life. I say that I want Makenzie to always be connected to me as her Mom… And if she’s learning from me I think it’s time I double check my defaults.
As for my dropped calls I think I’m in the clear. The new phone has signaled some good changes. I’m ready to embrace some new defaults and restore some faulty connections. Will it mean that the pediatrician and pizza place forgive me for hanging up on them? Will it mean that I never overheat from too many apps? Will it mean that I’m a better mom each day?
iHope.
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