Excludes all toys… or does it?

A few days ago I got a little coupon from Toys R Us that made me wonder what the heck they were thinking.  You can read about it here.  Rather than wonder what they were thinking, I sent them an e-mail asking them what they were thinking.  Here’s what they responded:

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Dear Erin M:

Thank you for contacting “R” Us.  We would be happy to honor the $10 off coupon. Please contact us at the phone number below.  Thank you once again, Erin M, for contacting the “R” Us Family.

Sincerely,

Tonya 6025

Toys “R” Us Customer Service Team

1-800-TOYSRUS

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Thanks Tonya 6025.  Short and sweet, but at least they stepped up to accept the coupon.  And they did it within 24 hours of my initial outreach.  That counts for something, right?

So off to Toys R Us we went to check out their cozy coupes.  The pink and blue baby mobile wasn’t in the store but it could be ordered.  And they would price match Wal-Mart if we contacted the manager.  And they would allow me to use the coupon if I called customer service.  Phew, too many steps for this Mom.

So I stepped my fingers over to google and Bam, I found a sweet little cozy coupe from Sears (who knew they even sold toys).  Then I found another $5 off coupon on RetailMeNot.com and got free shipping if I picked it up at the store.  Score & score!

So there you have it.  Toys R Us fumbled and tried to recover, but at the end of the game they didn’t score my business!  I’ll be spiking my credit card in the end zone at Sears.

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Have you experienced coupon chaos?

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